Questions, feedback, or a problem with an order? A human reads every message and replies within two business days.
A small team reads and replies to every message.
Or use the contact form below — it goes to the same inbox.
Let us know which card is wrong and what changed. Once we’ve confirmed and fixed it, your next pack is free.
You have 14 days after purchase to get a full refund, no reason needed — even if you’ve already used the pack. Email us or use the withdrawal form.
For manual code mode, we cannot retrieve a lost code because it stays in your browser. In a private trip, request a fresh secure access email and reopen the trip.
Send us a message saying which city you’re waiting for, and we’ll email you once it’s available — nothing else, no mailing list.