General Terms and Conditions
These terms apply to products and services supplied through overlaptrips.com. Mandatory consumer rights always prevail.
1. Business details
- Trade name: Overlap, Dutch sole proprietorship
- Address: Oude Delft 60a, 2611 CD Delft, the Netherlands
- Email: hello@overlaptrips.com
- KVK: 42107390
- Paid checkout is currently disabled. The production VAT identification detail must be configured and legally reviewed before paid sales are enabled.
2. Products
A destination trip is a private hosted travel-planning workspace for one destination. It may include separate quizzes, group analysis, destination recommendations, saved and completed places, and a Today planner. A custom trip includes destination-specific research prepared to the agreed scope. Overlap provides information and planning tools; it does not book travel or act as a tour operator.
3. Public pages and free Malta trips
Public destination pages are samples. Malta currently allows two travellers to create one free private trip. Free access may expire after 12 months of inactivity. Free availability may change, but an active trip will not be removed earlier than the retention period stated when it was created unless required for security, abuse prevention or law.
4. Paid trips and the merchant of record
Paid checkout, payment, invoicing, VAT collection, refunds and chargebacks are handled by Lemon Squeezy as merchant of record. A paid trip is activated only after Overlap receives a valid payment confirmation matching the intended product and destination. The access period for a paid destination trip is at least two years from purchase unless the offer states a longer period.
5. Delivery
Access is delivered by a one-time secure email link. The link creates a session on the customer’s device. If the email does not arrive, the customer can request a fresh link using the purchase email address. Overlap monitors failed delivery jobs and retries them. A customer who paid but cannot obtain access may contact support for re-delivery or a refund.
6. Immediate performance and withdrawal
Where a paid digital product is supplied immediately, checkout must obtain the consumer’s express request for immediate performance and acknowledgement of the effect this has on the statutory withdrawal right. Overlap’s checkout integration will not start a paid checkout without that confirmation. The order confirmation must record the consent. If the required consent is not validly obtained, the customer retains the rights provided by mandatory law.
Independently of statutory rights, Overlap offers a 14-day full-refund guarantee for paid destination trips. Email hello@overlaptrips.com or use the withdrawal form.
7. Customer responsibilities
- Provide a working email address and keep private access links confidential.
- Use the product for personal, non-commercial trip planning.
- Verify time-critical prices, closures, transport and safety information before relying on it.
- Do not resell, publicly redistribute, scrape or use the content to train a competing automated system.
8. Updates and availability
Overlap may correct content, security issues and product defects during the access period. Security and conformity updates reasonably necessary to keep the hosted product working will be supplied during that period. Planned maintenance or circumstances outside reasonable control may temporarily interrupt access. Overlap will use reasonable efforts to restore service.
9. Accuracy and conformity
Recommendations are based on sources checked on the stated date. Destination conditions change. If paid digital content does not conform to the contract, the consumer retains the remedies required by applicable law. The refund guarantee is additional to those rights.
10. Refunds, reversals and access
A full refund normally ends the paid entitlement unless Overlap explicitly says otherwise. Payment reversals, chargebacks or fraud may cause the trip to be suspended or cancelled. Minimal financial records may be kept independently of deleted trip data for accounting and dispute handling.
11. Liability
Overlap is not liable for third-party bookings, closures, travel disruption or indirect loss, except where liability cannot legally be limited. Overlap’s information does not replace official travel, health, safety or emergency advice.
12. Complaints and law
Send complaints to hello@overlaptrips.com. We aim to acknowledge them promptly and provide a substantive response within 14 days. Dutch law applies, without removing mandatory protections available to consumers in their country of residence.
Release control: paid checkout must remain disabled until the production VAT detail, Lemon Squeezy consent wording, product/variant IDs, refund webhooks and live delivery test are verified.